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Mutuality in the Ecosystem


Mutuality Case Study

Exploring a case from BJC HealthCare’s Missouri Baptist Sullivan Hospital under President Lisa Lochner, we uncovered a striking management approach grounded in the Ecosystem of Excellence.


Lisa didn't just stop by to say 'hi' or to check in with employees; she actively encouraged everyone to speak up, share their thoughts, their worries, as well as their day-to-day experiences. It was like opening a valve that let all the emotions and ideas flow freely. This wasn't your usual top-down management; this was Lisa rolling up her sleeves and saying, "Let's talk, I'm here to listen."


The results? Remarkable!


Because Lisa was paying attention to the ecosystem, the hospital not only enhanced its workplace culture but also achieved a five-star quality award from the Centers for Medicare & Medicaid Services and an Outstanding Culture Award from Professional Research Consultants. Patient satisfaction scores soared, and the hospital gained additional funding for further improvements.


Mutuality at Work in the Ecosystem

Lisa Lochner’s leadership serves as a practical application of the Ecosystem of Excellence™, demonstrating how interconnected dynamics can lead to significant organizational transformation and success.


  1. Identification and Connection of Dynamics: Recognize and connect the various emotional and operational elements within the hospital.

  2. Leadership Preparation: Equip the leadership to understand and realign the complex interplay of dynamics for effective decision-making.

  3. Foster Strong Dynamics for Growth and Change: Untangle internal tensions and dynamics to drive improvements in work relationships and performance.

  4. Activate Change for Sustainable Outcomes: Structure and streamline processes to enhance connection, efficiency, and sustainability, which leads to organizational success.


This case study is a testament to the role of mutual empathy ("mutuality") in driving positive organizational transformations. It's a reminder that understanding and connecting with others isn't just a social imperative; it's a strategic advantage. In The Sixth Level, we explore these innovative techniques and strategies in-depth, offering leaders a blueprint to harness the power of mutual empathy for sustainable success.




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